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Frequently Asked Questions
What makes Dear Nikola bags different?
What makes Dear Nikola bags different?
We focus on thoughtful design, quality materials, and the details that actually matter day to day โ without the inflated pricing you usually see with designer bags. Our pieces are made to look polished, feel great to wear, and fit seamlessly into real life.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide. Wherever youโre located, weโll do our best to get your order to you safely and as quickly as possible.
How long does shipping take?
How long does shipping take?
Shipping times vary by location, but most orders are processed within 1โ3 business days and delivered within 5โ12 business days. Once your order ships, youโll receive tracking details so you can follow it every step of the way.
Will I need to pay any customs or import fees?
Will I need to pay any customs or import fees?
No โ the price you see on our website is the price you pay. All customs duties and import fees are already covered, so there are no surprise charges when your order arrives.
Are the colors true to what I see online?
Are the colors true to what I see online?
Yes โ we work hard to ensure our photos accurately reflect each product. That said, lighting and screen settings can vary slightly from device to device. If you ever have questions about a specific color, feel free to reach out โ weโre happy to help.
What if I have an issue with my order?
What if I have an issue with my order?
If something isnโt quite right, please reach out to us at support@dearnikola.com. Weโre a small team and genuinely care about making sure youโre happy with your order โ weโll always do our best to help and find a solution.