Privacy policy

Privacy Policy

At Dear Nikola (“we,” “our,” “us”), we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or purchase from our website (the “Site”).

By using the Site, you consent to the practices described below.

1. Information We Collect

a. Information You Provide Directly

  • Personal Information: Your name, billing and shipping address, payment details, phone number, and email address when you place an order, create an account, or contact us.

  • Communications: Any information you include in correspondence with us (e.g. via our Contact Page, email, or customer support).

b. Information Collected Automatically

  • Device Information: IP address, browser type, operating system, device identifiers, and access times.

  • Browsing Data: Pages visited, products viewed, referral/exit pages, and clickstream activity.

  • Cookies & Tracking: Cookies, pixels, and similar technologies to enhance functionality and measure performance.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders, including payment, shipping, and order updates.

  • Communicate with you regarding your order, account, or inquiries.

  • Provide customer support and respond to requests.

  • Personalise your shopping experience and recommend products.

  • Analyse and improve our Site, products, and services.

  • Send marketing communications (if you have opted in).

  • Detect and prevent fraud or unauthorised activity.

  • Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties where necessary to operate our business:

  • Service Providers: Payment processors, shipping carriers, IT support, analytics, and marketing tools.

  • Legal Compliance: To comply with applicable laws, regulations, or valid legal processes.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may transfer to new ownership.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep items in your shopping cart.

  • Remember preferences between visits.

  • Analyse traffic and site performance.

  • Deliver relevant advertising.

You can disable or manage cookies through your browser settings, but some Site functions may not work properly if cookies are turned off.

5. Data Retention

We retain your personal data only as long as reasonably necessary to:

  • Provide the services you requested,

  • Comply with our legal obligations,

  • Resolve disputes, and

  • Enforce our agreements.

6. Data Security

We implement appropriate technical and organisational measures to safeguard your data, including encryption, secure servers, and limited access. However, no system is entirely secure, and by using our Site you acknowledge this risk.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal information.

  • Opt out of marketing communications.

  • Request a copy of your personal data.

  • Restrict or object to certain processing.

To exercise these rights, please contact us via our [Contact Page]. We may require verification of identity before fulfilling requests.

8. Children’s Privacy

Dear Nikola does not knowingly collect personal information from children under 13 (or the minimum legal age in your region). If we learn that we have inadvertently collected such data, we will delete it promptly.

9. International Users

If you are accessing the Site from outside Australia, please note that your data may be processed in Australia or other countries where our service providers operate. By using the Site, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised “Last Updated” date.

11. Contact Us

For questions, complaints, or requests regarding your personal information, please contact us via our Contact Page or email us at support@dearnikola.com.